At MasalaBot Indian Restaurant, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the UK GDPR and Data Protection Act 2018. By visiting our website, placing an order, or interacting with us, you agree to the practices described in this policy.
MasalaBot Indian Restaurant
Address: 16–18 High Street, Staines, TW18 4EE, United Kingdom
Email: Masalabot9@gmail.com
Phone: 01784 637037
We are the data controller responsible for handling your personal data in accordance with UK data protection laws.
We may collect and process the following information: personal information (name, phone number, email address, and delivery address for reservations, online orders, or contact forms); payment information (processed securely via third-party providers and not stored on our servers); technical information (IP address, browser type, device information, and cookies to improve website performance and user experience); and communication data (feedback, reviews, or messages sent to us through email, phone, or social media).
We use your personal data only for lawful purposes, including managing reservations and online orders, responding to inquiries and customer support requests, sending confirmations or updates, improving our website and services, and complying with legal or regulatory obligations. We do not use your data for automated decision-making or profiling.
We process your data based on one or more of the following lawful grounds under GDPR: consent (when you voluntarily provide information via forms or newsletter sign-ups); contract (when processing is necessary to fulfil your reservation or order); legal obligation (when required by law); and legitimate interests (for improving services, preventing fraud, and maintaining security).
We retain your data only for as long as necessary to fulfil the purpose for which it was collected or as required by law. Once no longer needed, your personal data will be securely deleted or anonymised.
We do not sell or rent your personal information. We may share your data only with trusted service providers (such as online ordering systems, payment processors, or reservation platforms) who process data securely on our behalf, and with regulatory or legal authorities if required by law. All third-party partners comply with GDPR and are required to protect your information.
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help remember preferences, analyse traffic, and improve performance. You can disable cookies through your browser settings, but some parts of our site may not function properly without them. For full details, please read our Cookie Policy.
We take data protection seriously and use appropriate technical and organisational measures to safeguard your information against loss, misuse, or unauthorised access. This includes SSL encryption, secure servers, and regular system monitoring.
You have the following rights regarding your personal data: right to access (request a copy of the data we hold about you); right to rectification (correct inaccurate or incomplete information); right to erasure (request deletion of your data); right to restrict processing (limit how we use your data); right to data portability (receive your data in a structured format); and right to object (object to certain uses of your data). To exercise any of these rights, contact us at Masalabot9@gmail.com. We will respond within 30 days.
Our website may contain links to third-party websites such as delivery partners or social media. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website with the “Last updated” date.
If you have questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:
MasalaBot Indian Restaurant
16–18 High Street, Staines, TW18 4EE, United Kingdom
Email: Masalabot9@gmail.com
Phone: 01784 637037